This Privacy Policy (“Policy”) outlines how PRIMEBUY LIMITED (“we”, “us”, or “our”) collects, uses, protects, and discloses your personal information when you access or use https://parchgleam.com/ (the “Website”) or purchase our products. By using the Website, you agree to the data practices described herein. We adhere to Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486) and global privacy standards (e.g., GDPR, CCPA) to safeguard your information.
1. Information We Collect
We gather only necessary information to deliver and enhance our services:
- Personal Data: Name, delivery address, email address, phone number, and payment details (e.g., credit card info) provided during order placement or account registration.
- Usage & Transaction Data: Browsing history, product views, search queries, order records (including shipping fee calculations, as we do not offer free shipping), device type, IP address, and operating system.
- Communication Data: Content of emails, messages, or calls with our customer service team, used to address your needs.
2. How We Use Your Information
Your data is used for legitimate, transparent purposes:
- Process orders, calculate shipping fees, arrange delivery, and send order confirmations.
- Provide customer support, resolve issues, and respond to inquiries about purchases or shipping.
- Improve the Website and products: Analyze user behavior to optimize functionality and tailor offerings for urban professional women.
- Send marketing updates (e.g., new arrivals, promotions) if you opt in—you can unsubscribe anytime.
- Prevent fraud, verify payments, and comply with legal requirements.
3. Information Sharing
We never sell, rent, or trade your personal information. We may share data only with:
- Trusted Service Providers: Third parties assisting with order processing (payment gateways), shipping (logistics partners), or website analytics. These providers are contractually bound to protect your data and use it solely for assigned tasks.
- Legal Authorities: If required by law, court order, or to protect our rights, property, or user safety.
- Business Transitions: In the event of a merger, acquisition, or asset sale, with the new entity bound by this Policy.
4. Your Data Rights
You have the right to:
- Access, correct, or update your personal data via your account or by contacting customer service.
- Request deletion of your data (subject to legal retention requirements, e.g., tax records).
- Withdraw consent for marketing communications without affecting order-related data use.
- Object to or restrict non-essential data processing (where permitted by law).
- Request a portable copy of your data (for users covered by GDPR/CCPA).
To exercise these rights, contact us using the details below. We will respond within 30 business days.
5. Data Security
We implement robust measures to protect your data:
- Encrypt sensitive information (payment details, personal data) during transmission and storage.
- Restrict data access to authorized staff only.
- Conduct regular security audits and system updates.
- Note: No online transmission is 100% secure—we cannot guarantee absolute protection against external threats.
6. Cookies & Tracking
We use cookies to enhance your experience:
- Necessary Cookies: Enable core functions (order processing, account management) and cannot be disabled.
- Analytics/Marketing Cookies: Track usage to improve the Website or deliver personalized promotions (you can manage these via browser settings).
Disabling non-necessary cookies may limit some Website features.
7. Third-Party Links
The Website may include links to third-party sites (e.g., social media, payment gateways). We are not responsible for their privacy practices—review their policies before sharing information.
8. Data Retention
We retain your data only as long as needed to fulfill the stated purposes or comply with law. Expired data is securely deleted or anonymized.
9. Policy Updates
We may update this Policy periodically. Revised versions will be posted with a new “Effective Date”. Your continued use of the Website after updates constitutes acceptance.
10. Contact Us
For questions about privacy or data requests:
- Email: [email protected]
- Phone: (852) 59587167
- Address: RM 1009, 10/F, FRONT BLOCK, MING SANG IND. BUILDING, 19 HING YIP STREET, KWUN TONG, HONG KONG