Returns Policy

This Returns Policy applies to all purchases made on https://parchgleam.com/ (the “Website”) operated by PRIMEBUY LIMITED (“we”, “us”, or “our”). By placing an order, you agree to the terms outlined below. We aim to make the return process transparent and straightforward—please review the details carefully.

1. Eligibility for Returns

  • You may initiate a return within 30 calendar days of receiving your order.
  • Products must be unused, unworn, and in their original condition with all tags, packaging, and accessories intact.
  • Items that are damaged, washed, altered, or missing parts will not be accepted for return.
  • Customized or personalized products are non-returnable and non-refundable unless defective.

2. Return Process

  1. Contact our customer service via email ([email protected]) or phone ((852) 59587167) to request a Return Authorization (RA) number. Please include your order number, product details, and reason for return.
  2. Pack the item(s) securely in suitable packaging (preferably the original box) and clearly mark the RA number on the outside.
  3. Ship the return package to the address provided by our customer service. You are responsible for all return shipping fees—we do not offer free return shipping, and the original shipping cost is non-refundable.
  4. We recommend using a trackable shipping method, as we are not liable for lost or damaged return packages.

3. Refund Processing

  • Once we receive and inspect the returned item(s) (typically within 3–5 business days of delivery to our warehouse), we will verify if it meets the return eligibility criteria.
  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • Refunds will only cover the product purchase price—shipping fees (original and return) are excluded.
  • Please note that refund processing times may vary depending on your payment provider’s policies.

4. Defective or Incorrect Products

  • If you receive a defective, damaged, or incorrect item (e.g., wrong size/color), contact us within 7 days of delivery with photos of the product and packaging.
  • We will arrange for a replacement (if available) or a full refund (including the original shipping fee) at our discretion.
  • You are not required to pay return shipping fees for defective or incorrect items—we will provide a prepaid shipping label upon confirmation.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used, worn, or damaged products (beyond normal inspection).
  • Customized/personalized items.
  • Gift cards (if applicable).

6. Contact Us

For questions about returns, refunds, or to request an RA number:

  • Email: [email protected]
  • Phone: (852) 59587167
  • Address: RM 1009, 10/F, FRONT BLOCK, MING SANG IND. BUILDING, 19 HING YIP STREET, KWUN TONG, HONG KONG