1. How is shipping cost calculated?
We do not offer free shipping. Shipping fees are calculated based on your delivery address, order weight, package dimensions, and selected shipping method. The exact amount will be clearly displayed at checkout, and full payment is required to complete the order.
2. What are the return requirements?
Returns can be initiated within 30 days of receiving your order. Products must be unused, unworn, with original packaging, tags, and accessories intact. You are responsible for return shipping fees, and the original shipping cost is non-refundable (except for defective or incorrectly shipped items).
3. How long does delivery take?
Delivery time varies by region and shipping method, typically 3–15 business days after order processing (excluding weekends and holidays). We are not liable for delays caused by customs clearance, carrier issues, or other unforeseen circumstances.
4. How can I track my order?
Once your order is shipped, a tracking number will be sent to your registered email. You can track the package status via the designated carrier’s official website.
5. What if I receive a wrong or defective item?
Contact customer service within 7 days of delivery with photos of the item and packaging. We will arrange an exchange (if in stock) or a full refund (including original shipping fee) at our discretion, and provide a prepaid return shipping label.
6. Which payment methods are accepted?
We support major credit/debit cards and third-party payment platforms (e.g., PayPal). All payment information is encrypted to ensure security.
7. Can I change or cancel my order?
You may contact customer service to cancel or modify your order before it ships. Once shipped, changes or cancellations are not allowed, and you will need to follow our return policy.