Terms Of Service

These Terms of Service (“Terms”) govern your access to and use of https://parchgleam.com/ (the “Website”), operated by PRIMEBUY LIMITED (“we”, “us”, or “our”). By accessing or using the Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use the Website.

1. Eligibility

  • You must be at least 18 years old, or have the consent of a parent or legal guardian, to use the Website and place orders.
  • By using the Website, you represent and warrant that you have the legal capacity to enter into these Terms.

2. Orders & Payments

  • When you place an order, you submit a binding offer to purchase the products listed in your order.
  • We reserve the right to accept or reject your order at our discretion, including cases of incorrect pricing, product unavailability, or suspected fraudulent activity.
  • You will receive an order confirmation email after submitting your order, but this does not constitute acceptance. A binding contract is formed only when we ship the products.
  • All payments must be made through the Website’s designated payment methods. You agree to provide accurate and complete payment information.
  • Prices listed on the Website are in the specified currency and do not include taxes, duties, or shipping fees (see Section 3). We reserve the right to modify prices at any time without prior notice.

3. Shipping & Delivery

  • No Free Shipping Policy: We do not offer free shipping for any orders. Shipping fees are calculated based on your delivery address, order weight, and selected shipping method.
  • Shipping fees will be clearly displayed during the checkout process, and you must pay the full shipping cost to complete your order.
  • We ship to destinations worldwide. Delivery times vary by region and shipping method, and we are not liable for delays caused by customs procedures, carrier issues, or unforeseen circumstances.
  • You are responsible for any customs duties, taxes, or fees imposed by your country/region on imported products.

4. Returns & Refunds

  • To initiate a return, you must contact our customer service within 30 days of receiving your order. Products must be unused, in their original packaging, and with all tags intact.
  • You are responsible for paying the return shipping fees. We do not refund the original shipping cost, and returned products must be received by us in resellable condition.
  • Once we verify the returned products, we will process a refund to your original payment method within 7-10 business days. Refunds do not include return shipping fees.
  • Customized or personalized products are non-returnable and non-refundable unless defective.

5. Product Information

  • We strive to provide accurate descriptions, images, and sizing information for products, but we do not guarantee absolute accuracy.
  • Colors may vary slightly due to differences in device displays or lighting conditions.
  • Sizing charts are for reference only. If you have questions about fit, contact customer service before purchasing.

6. Intellectual Property

  • All content on the Website, including logos, images, text, product designs, and trademarks, is the intellectual property of PRIMEBUY LIMITED or our licensors.
  • You may not copy, reproduce, distribute, or use any content without our prior written permission.

7. User Conduct

  • You agree not to use the Website for any illegal or unauthorized purpose, including fraudulent activities, hacking, or distributing malware.
  • You will not interfere with the Website’s functionality or disrupt other users’ experience.

8. Limitation of Liability

  • PRIMEBUY LIMITED shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or purchase of products.
  • Our total liability for any claim related to these Terms shall not exceed the total amount you paid for the relevant products.

9. Modifications to Terms

  • We may update these Terms from time to time. Modified Terms will be posted on the Website with a revised effective date.
  • Your continued use of the Website after the effective date constitutes acceptance of the updated Terms.

10. Governing Law & Disputes

  • These Terms are governed by the laws of Hong Kong Special Administrative Region.
  • Any disputes arising from these Terms shall be resolved through negotiation. If negotiation fails, disputes shall be submitted to the courts of Hong Kong for resolution.

11. Contact Us

If you have any questions about these Terms, please contact us:

  • Address: RM 1009, 10/F, FRONT BLOCK, MING SANG IND. BUILDING, 19 HING YIP STREET, KWUN TONG, HONG KONG
  • Email: [email protected]